We continue to transition members to our new operating platform each month upon their renewal date. Members will receive a new member ID card upon their transition.
Key points
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Newly issued ID cards will have the new number structure (10-digit format). The new ID number will be at the member level, not the subscriber level, meaning each member will have a unique ID number.
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To ensure you are viewing accurate information for the noted date of service, use the Eligibility & Benefits transaction on the Practice Management (PM) application of the Provider Engagement, Analytics & Reporting (PEAR) portal and search for the member using their name
and
date of birth.
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It is important to ask members for a copy of their latest ID card at every visit to ensure proper claims processing.
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Members who have a new ID number (10-digit format) may have an existing authorization that was submitted under their old ID number (12-digit UMI).
Authorizations submitted under the member's old ID number remain valid. You do not need to enter a new authorization under the member's new ID number.
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Review additional
tips on using the new member ID number for claims processing and authorizations.
Stay informed
We encourage you to frequently visit our dedicated
Platform Transition page to stay abreast of the upcoming changes. The FAQs are updated as new information becomes available.
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