AmeriHealth HMO, Inc. and AmeriHealth Insurance Company of New Jersey (collectively, AmeriHealth) provide Registered Nurse Health Coaches to work with patients (our members) to answer and discuss health-related questions or concerns between appointments and treatment. Available 24/7, these Health Coaches can also provide information to prepare patients for the next phase of care.
A Health Coach is available through a variety of programs offered by AmeriHealth, including:
- 24/7 Health Information Line. AmeriHealth members in New Jersey can call 1-888-YOUR-AH1 (1-888-968-7241) and AmeriHealth members in Pennsylvania can call 1-800-275-2583 anytime to speak with a Health Coach.
- Get Connected. Patients (our members) can opt in to receive text or email messages about health screening reminders, important plan notifications, and cost savings alerts. Some messages provide patients (our members) with the option to call a Health Coach.
- Case management. Case management provides support to adult and pediatric patients (our members) who are experiencing complex health issues, multiple chronic conditions, transitions in care, or challenges in meeting their health care goals. We also provide specialized Health Coaches who support members with behavioral health and substance use needs. Health Coaches and Social Workers can also assist with connecting patients (our members) to appropriate community resources for complex case management services.
- Condition management.* Condition management is available to patients (our members) who have specific chronic conditions: asthma, diabetes, COPD, hypertension, and congestive heart failure. This is available for those who are newly diagnosed, as well as those previously diagnosed with one or more of the conditions listed.
- Baby FootSteps® maternity program. Expecting patients (our members) can self-enroll in the program by calling 1-800-598-BABY (1-800-598-2229) to receive educational messages and outreach throughout their pregnancy. Topics include prenatal care, nutrition, screenings for high-risk indicators, and prenatal/postpartum depression. Patients (our members) who are identified as high-risk can also receive support throughout their pregnancy from an obstetrical Health Coach.
If you would like to refer an AmeriHealth member to one of the programs listed above, please complete the online physician referral form or call 1-800-313-8628.
*AmeriHealth members who are covered through fully insured employer groups are automatically considered eligible for condition management. Members covered through certain self-insured employer groups may not be eligible for the program. AmeriHealth members in New Jersey can call 1-888-YOUR-AH1 (1-888-968-7241), and AmeriHealth members in Pennsylvania can call 1-800-275-2583 to verify their eligibility.
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