There are four key roles associated with the PEAR portal:
Updates to PEAR and its applications are posted in the Notification Center found on the PEAR home page. Messages are flagged by application, plan, and provider type. Registered End Users can customize their view of Notifications by adding filters. Updates may also be sent to affected PEAR users via email.
Providers are registered for the PEAR portal at the organization or Tax ID level, not an individual level. Individuals, which are typically portal End Users, need to be given access by their Organization and Location Administrators. If you do not have access and would like to be added, you should reach out to your administrators directly.
The value of PEAR AR:
Once you have access, you can find additional training resources on the PEAR Help Center.
PEAR Analytics & Reporting:
PEAR Practice Management:
PEAR Comprehensive Visit:
An Organization Administrator of a third-party vendor/subcontractor for a provider organization (e.g., billing company and clearinghouse) who may have limited access to the licensed materials and license data delivered through the PEAR portal for the provider organization(s). This access will be limited in comparison to that of a provider Organization Administrator. The Organization Administrator is responsible for provisioning access to the PEAR portal and its applications to End Users within the third-party organization. This includes provisioning access to the Location Administrators. The Organization Administrator can add, disable, terminate, or edit End-User access for all locations across the third-party organization.
Organization Administrators should visit the PEAR Help Center and log in to review the PAT training for Third Party Organization Administrators user guide for more on their role.
A portal user that manages PEAR portal access at one or more provider locations. The Location Administrator can add, disable, terminate, or edit End-User access for his/her designated location(s). Only the Organization Administrators can identify Location Administrators. The Location Administrator is an optional role, and there can be unlimited Location Administrators.
Someone in the organization that is granted access to specific PEAR portal applications and roles by either the third-party Organization Administrator or Location Administrator. There is no limit to the number of End Users that can be created.
The PEAR Practice Management application is a provider engagement tool that replaced the NaviNet® web portal (NaviNet Open) on July 1, 2021, for our plans. PEAR Practice Management is your connection point to the plan information and transactions you use every day in caring for your patients. From eligibility and benefits checks to referrals and beyond, PEAR Practice Management provides you with a streamlined and simplified experience
Please note: Using PAT, Organization Administrators may provision third-party organizations that provide administrative support for our network providers to use PEAR Practice Management.
If you need access to PEAR Practice Management, contact your Organization or Location Administrator to request the appropriate permissions.
The value of PEAR PM:
All primary care practices are eligible to use the application unless otherwise notified. Practices with members loaded into their roster are eligible to earn incentives for completing assessments for their eligible patients in PEAR CV.
There are two PEAR CV user roles:
Key points to consider when provisioning access to PEAR CV in the Provider Administration Tool (PAT):
Please note: Access for third-party organizations that provide administrative support for our network providers for PEAR CV is available. Please note that while third-party organizations can perform administrative tasks in the application, the CV form (or a print-out version) should be used by the provider during point of care with the patient to ensure comprehensive documentation. To grant third-party organization access to their practice(s) within PEAR CV, the Provider Organization or Location Administrator should call 1-833-444-PEAR (1-833-444-7327). Providers will not be able to assign access to third-party organizations for PEAR CV using PAT. Third-party Organization Administrators can learn more here on how to add users from their organization to the PEAR portal.
If you need access to PEAR Comprehensive Visit, contact your organization or Location Administrator to request the appropriate permissions.
Participating providers are registered for the PEAR portal at the organization or Tax ID level. If your organization is associated with more than one Tax ID, only one registration request for the entire organization is required.
Please note: Only participating network providers can obtain PEAR portal access.
How to register for the PEAR portal:
*If your practice is part of an Integrated Delivery System, please check with your administrative office to see if your organization is already registered. If you are unable to confirm registration, please contact PEAR Support at 1-833-444-PEAR (1-833-444-7327).
Access to the Provider Engagement, Analytics, and Reporting (PEAR) portal is granted by designated provider Organization Administrators. If you are a third-party organization that supports participating providers in our network, you will need to follow these steps to gain access:
If your third-party organization is not already provisioned for PEAR, request that the designated Organization Administrators (for each organization you support) establish the required permissions using the dedicated third parties tab in the Provider Administration Tool (PAT). You do not need to contact the plan to be granted access to the PEAR portal. The request for access must come from the provider organization(s) with whom you work.
Note: If your organization works with multiple providers, you will need to be granted access by each provider organization to see their transactions.
The value of PEAR CV:
As a third-party organization, you can obtain access to PAT and certain transactions in the PEAR Practice Management application.
Provider Administration Tool
PAT is the application that Organization Administrators and Location Administrators use to manage user access to the PEAR portal and its applications.
Once provisioned on the PEAR portal, Organization and Locations Administrators use PAT to manage access to the portal for their organization. Access must be granted by each provider organization to gain access to that provider organization's transactions within PEAR. Organization and Location Administrators' role in PAT includes provisioning End Users and assigning access to third-party provider organizations within PEAR. End Users should contact their third-party administrators directly to get access to the PEAR portal.
PEAR Practice Management
PEAR Practice Management (PEAR PM) is the application that provides a connection point to the plan information and transactions that health care providers use every day in caring for patients. From eligibility checks to referrals and beyond, PEAR PM provides a streamlined and simplified experience through its all-in-one Member Center and the Transactions tab. PEAR PM replaced the NaviNet® web portal (NaviNet Open) for our plans.
For more on PEAR PM, check out the What is PEAR Practice Management video and PEAR Practice Management Overview course.
As a third-party organization, you will be able to support the health care providers with whom you work via read-only access to the following transactions on PEAR PM:
BlueExchange®Eligibility & BenefitsIBX
AH AmeriHealth Third-Party Access (both AHPA & AHNJ) IBX Independence Blue Cross Third-Party Access
Once you have access to the portal and PEAR PM, find more on each of these transactions in the PEAR Help Center.
PEAR Comprehensive Visit
This is a primary care tool that assists providers with accurately documenting a member's visit, assessment, and treatment plan in one form. This replaced the ePASS® tool for this health plan. Third-party organizations can obtain access to PEAR CV in a support staff role to assist primary care providers who may not have the staff to perform administrative tasks in the application. Please note that while third-party organizations can perform administrative tasks in the application, the CV form (or a print-out version) should be used by the provider during point of care with the patient to ensure comprehensive documentation. To gain access to a provider's practice in PEAR CV, please ask the Provider Organization or Location Administrator to call 1-833-444-PEAR (1-833-444-7327). They will not be able to assign access to third-party organizations for PEAR CV using PAT.
Once you have access to the portal and PEAR CV, find more on each of these transactions in the PEAR Help Center.
*Only participating providers in an AmeriHealth network can obtain access to the PEAR portal.