This document addresses frequently asked questions about our phased transition of AmeriHealth HMO, Inc. and AmeriHealth Insurance Company of New Jersey (collectively, AmeriHealth) members to a new claims processing platform starting January 1, 2024. Please check back regularly as this site is updated as additional information becomes available.
Note: AmeriHealth Administrators will continue to use its existing platform for claims processing, with enhanced capabilities to come.
FAQ topics cover:
General
1. Why is AmeriHealth making this switch?
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The pace of change in our industry is accelerating at an unprecedented rate. Moving to a new platform will help us efficiently deliver new and innovative products and services.
2. What is the timing of the transition?
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We will transition to the new platform over the next two years, starting with select membership on January 1, 2024, and will continue through 2025. Customers and groups will transition when they renew their plan with AmeriHealth.
Note: The transition does not include Medicaid business.
3. What does this mean for our providers?
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The new platform will help us react quickly to the changing needs of our members and clients with the flexibility to accommodate unique benefit and network configurations.
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As we continue planning, we are dedicated to a seamless transition for our doctors, hospitals, and health care facilities, with the same commitment to service and stability that providers rely upon.
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Importantly, we will continue to use our key digital touchpoints, including our PEAR provider portal, throughout the process.
4. What changes can providers expect?
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During the transition, providers can expect to see the following changes:
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Trading Partners will transition to a new Gateway for Electronic Data Interchange (EDI) transactions. See the EDI Gateway transition section to learn more.
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Payments to providers will be transitioned to a new payment disbursement vendor. See the Provider payment transition section to learn more.
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AmeriHealth members will be transitioned to the new claims processing platform in a phased approach over the next two years.
Communications
5. How will AmeriHealth keep providers informed?
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We will communicate regularly throughout the phased transition to the new platform.
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We will provide the necessary tools, support, and training to make the transition as smooth as possible.
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We will use our key digital tools, like our
PEAR provider portal, the
Provider News Center, and our dedicated
Platform Transition page to keep you informed and updated.
EDI Gateway transition
6. Who is the new EDI Gateway vendor?
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AmeriHealth and AmeriHealth Administrators will transition Electronic Data Interchange (EDI) transactions from our current EDI vendor to the Smart Data Solutions (SDS) Stream Clearinghouse.
7. When will the transition occur?
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The transition to SDS, which started in November 2023, will be done in phases. Our goal is to transition all Trading Partners to SDS by the end of second quarter 2024.
8. Which transactions will migrate to the SDS EDI Gateway?
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The following EDI transactions are included in the transition:
| 837I |
Health Care Claim (Institutional) |
005010X223A2 |
|
837P |
Health Care Claim (Professional) |
005010X222A1 |
|
835 |
Health Care Claim Payment/Advice |
005010X221A1 |
|
999 |
Functional Acknowledgment |
005010X231A1 |
|
277CA* |
Health Care Claim Acknowledgment |
005010X214 |
|
270/271 |
Health Care Eligibility/Benefit Request and Response |
005010X279A1 |
*If you submit claims for the receiver ID 54763, you currently receive a U277. You will receive 277CA acknowledgement transactions upon your transition to SDS.
9. What do Trading Partners need to do to prepare for the transition?
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From August through October 2023, SDS connected with Trading Partners to get them ready for the transition:
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Existing Trading Partners. For those Trading Partners who already have an established connection with SDS, you will receive direct outreach to begin the process.
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New to SDS. For Trading Partners that are new to working with SDS, you will receive a custom verification code from SDS to begin the registration process.
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Trading Partners will need to have the following information ready once contacted by SDS:
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Provide contact information (name/phone/email) for someone SDS can work with who will receive testing results and data editing instructions.
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Confirm the payer IDs used for routing.
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For 835/ERA registration: Review the tax ID numbers and NPIs for providers that need to be enrolled with SDS and advise of changes.
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Provide sample test claims: Five Professional and five Institutional claims. These claims should not include production data. They will be used during testing to validate your connectivity with SDS and ensure compliance.
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The Trading Partner contact will receive additional outreach from SDS prior to their specific transition date. If you have not been contacted by SDS, please contact Christopher Rogers at
crogers@sdata.us.
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Migration efforts began in November 2023. We encourage all Trading Partners to complete the above steps in a timely manner to ensure they are ready for the transition.
10. If I currently receive 835s/ERAs through an EDI vendor, do I need to enroll with PNC Healthcare (our new payment vendor)?
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For Trading Partners who receive 835s/ERAs today, AmeriHealth will transfer your current EDI vendor information to PNC Healthcare. No new enrollments are required, and you will continue to receive 835/ERA files to your existing EDI vendor. See the Provider payment transition section to learn more.
11. How does the payment transition to PNC Healthcare affect the EDI vendor transition to SDS?
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The EDI vendor component of our platform transition involves both SDS and PNC Healthcare.
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SDS will be the exclusive EDI gateway for submission of claims, eligibility inquiries, and claim status inquiries. However, the delivery of 835s/ERAs will be split over both vendors.
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SDS is responsible for delivery of 835s/ERAs for claims that process on our current platform.
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PNC Healthcare is responsible for 835s/ERAs for claims that process on the new platform after January 1, 2024.
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Once all membership has moved to the new platform and the current platform is de-commissioned, all 835s/ERAs will be delivered via PNC Healthcare. At that point, SDS will be the gateway only for inbound transactions (i.e., claims, eligibility inquiries, and claim status inquiries).
12. Where can I go if I have any questions about the transition?
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Visit the new
SDS Trading Partner Information Center for an overview of the registration process and to review the Trading Partner Registration Guide. You will be notified by SDS when it is time to start the transition process.
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If you have any questions, please contact the SDS support team Monday – Friday, 8 a.m. – 5 p.m. ET at
stream.support@sdata.us or 855-297-4436.
Member ID cards/eligibility
13. Will there be any changes to the member ID cards?
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Starting January 1, 2024, new member ID cards will be issued as members move to the new platform.
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On July 1, 2024, additional membership will transition to the new platform upon their renewal date. This will be a rolling transition, with new members moving each month. Some members will be mailed a temporary ID card that contains the critical information they need to receive access to care, but not all information. They can use the temporary ID card until their new card arrives. Please accept the temporary ID card for services that occur on or after July 1, 2024.
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Some products may have a new prefix. Updated Payer ID grids are available
here.
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The new ID cards will have a an eight-digit subscription ID and a ten-digit member ID. The member ID uses the eight-digit subscription ID as its base. See sample ID card below.
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Starting August 1, 2024, AmeriHealth commercial members with the New York (NY) Access or National Access network will receive a new ID card when their plan renews. In addition to the network indicator (e.g., Local Value and Regional Preferred) located on the top right of the card, the new ID cards may show one of these options, depending on the benefits purchased:
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A Private Healthcare Systems, Inc. (PHCS) logo – for members with National Access
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Both the PHCS logo and a “New York ONLY" indicator – for members with NY Access
Note: Some members may still have NY Access via GHI Emblem. Their card will display the GHI network access logo.
14. What happens if a claim is submitted with the wrong member ID number?
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If you submit a claim with an old ID number after the new card is effective, the claim will be denied with this message:
“Member did not have eligible coverage."
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If this occurs, please obtain the new ID number from the member and resubmit the claim.
15. What if the member does not have their ID card at the time of service?
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You can
use the Eligibility & Benefits transaction on PEAR Practice Management (PM) to confirm
the members
eligibility. To ensure you are viewing accurate information for the noted date of service, you must search for a member using their
name and
date of birth.
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Temporary ID cards issued will not have the plan name, plan information like copayment amounts, deductibles, out-of-pocket maximums, or Primary Care Physician (PCP) information for members with HMO plans. However, you can access the member’s complete information when using the Eligibility & Benefits transaction to confirm eligibility and benefits.
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You can also view an image of the member's ID card by selecting
View Details. Note: Some new ID card images may not be immediately available.
16. How will the new member ID affect member search, referrals, authorizations, and billing?
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As members are moved to the new platform, they will be issued a new member ID card. Note that new ID cards will be issued as members move in stages through 2025.
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To search for a member, you should continue to use the Eligibility & Benefits transaction in PEAR PM. Search by the date of service along with the member’s name and date of birth to obtain the new member ID number.
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Searching for an existing authorization:
- For members who have a new ID number (10-digit format), they may have an existing authorization that was submitted under their old ID number (12-digit UMI). Authorizations submitted under the member's old ID number remain valid. You do not need to enter a new authorization under the member’s new ID number.
- Use the
Authorization Search transaction and search by the member’s name and date of birth. You will also need to note the appropriate location.
- If an authorization needs to be
extended, a new authorization request should be submitted under the member's new ID number.
- If you are unable to locate an authorization that was submitted via eviCore or Carelon Medical Benefits Management (Carelon), please search for the authorization on the eviCore or Carelon portals using the member's old ID number. If there are additional questions, please work with them directly.
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When searching for referrals using the referral number, you may see two results – one with the old member ID number and the other with the new member ID number.
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For billing purposes, you should bill under the member ID that is active at the time of admission or the date of service.
Authorization workflow changes
17. When will the authorization changes occur?
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From mid-October 2023 through December 2023, we introduced changes by existing authorization service type.
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In August 2024, we will introduce a new behavioral health authorization workflow.
18. What kind of changes can we expect to the workflow?
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The following PEAR PM transactions will be affected: Authorization Submission and Authorization Search.
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Examples of anticipated changes include:
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How to search for an authorization
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Change in authorization numbers
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New on-screen messaging
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Improved surveys
19. How can I learn more about the changes?
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Review the updated Authorization 101 user guide on the PEAR Help Center.
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In addition, training materials will be sent to the affected PEAR Administrators prior to the release of each service type. These materials can be shared with anyone in the organization handling authorizations.
Provider payment transition
20. Who is the new payment vendor?
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AmeriHealth will transition from the vendor we currently use to issue medical claim payments to PNC Bank's Claim Payments & Remittances (CPR) service, powered by ECHO Health.
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The transition will include medical claim payments, remittances, and capitation payments, including 835/electronic remittance advice (ERA) transactions and electronic funds transfer (EFT).
21. When will the transition occur?
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Base capitation payments: All base capitation payments will be processed by CPR starting January 2024, for
all AmeriHealth members. Payment rosters will continue to be accessed via the Analytics & Reporting application on the PEAR portal.
Please note that we will no longer mail capitation rosters starting January 1, 2024. Access to the PEAR portal is required to view your capitation roster. -
Claim payments: Starting January 2024, medical claim payments and remittances for New Jersey AmeriHealth Medicare members will be sent via CPR. Payments will continue to be processed by our current vendor until the member's plan is moved to the new platform. As a result, you may receive multiple payments within a given payment cycle (e.g., weekly).
22. What do providers need to do to prepare for the transition?
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Existing account with CPR/ECHO. Some providers may already use CPR/ECHO for other health insurer payers. Additional information about your account, EFT, or 835/ERA updates will be provided directly by ECHO in November.
If you are currently set up for EFT payments from AmeriHealth, your EFT payment instructions and 835/ERA delivery preferences will be transferred to CPR automatically.
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New to CPR/ECHO. If you are new to CPR/ECHO, you will receive an additional communication in November with information from ECHO that outlines the options available to receive payments, including EFT, virtual credit card, electronic check, or paper check.
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Important: If you are not paid via EFT or there is no payment preference selected, you will receive payment via a Virtual Credit Card. Please note that normal transaction fees apply and are based on your merchant-acquirer relationship.
23. How do I make changes to my EFT information?
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As of January 1, 2024, if you need to make a change to your EFT information, please continue to complete and submit the appropriate form on the EFT Resources page. In addition, please submit your EFT changes to PNC Healthcare via the EFT and ERA Enrollment Form to ensure your EFT transactions are appropriately handled for all our vendor platforms.
24. Where can I view my payment information?
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To view your Provider Explanation of Benefits, Provider Remittance, or Explanation of Provider Payment (for claims processed on the new platform after January 1, 2024) or paper check payments, you can continue to use the Practice Management (PM) application on the
PEAR portal. Select EOB & Remittance from the Transactions drop-down menu.
Note: The ability to view your Explanation of Provider Payment via PEAR PM is coming soon. -
If you have any questions related to your 835/ERA files, please work directly with your Trading Partner.
25. Will there be changes to my payment statement?
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The layout of the new Explanation of Provider Payment (EPP) is slightly different than the existing Provider Explanation of Benefits (professional) and Provider Remittance (facility). View this
sample EPP to see a few new or different fields to help you get acclimated.
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Both professional and facility providers will receive the EPP for claims processed on the new platform. There will no longer be separate versions based on the provider type.
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You can view your EPP on ECHO Health's provider portal. There are several search options, including Provider ID, Claim Number, EFT Draft Number, and Payment Reference Number.
26. Where can I go if I have any questions about the transition?
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For questions on updating your payment preference, please contact ECHO Health at 1-800-813-9861.
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For general questions about the transition, please email us using the email address below.
Billing/Claims submissions
27. Are the taxonomy billing requirements changing as part of the platform transition?
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We will continue to require the use of taxonomy codes to ensure proper claims processing. This allows for the accurate application of specialty-driven policies and matching of the provider’s agreement(s) with AmeriHealth.
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There are specific segments/fields that require a taxonomy code when submitting professional and institutional claims – paper and electronic. Review the requirements outlined
here.
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Failure to submit claims with the applicable NPI and correct correlating taxonomy code will result in claim denials that must be corrected prior to payment consideration.
28. Do providers need to take any action related to taxonomy codes?
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Prior to January 1, 2024, we encourage your practice administrators to confirm the specialty we have on file for the services rendered by your practice/organization.
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Your group's specialty and/or the specialty of the practitioners in your practice/organization is visible in PEAR PM. Please take the steps outlined
here to locate and review your specialty and submit changes as necessary.
29. Will there be changes to the Payer ID grids?
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Yes, the Payer ID grids will be reviewed and updated throughout the transition. View the current grids
here.
Please review our monthly
training sessions (under Training and Resources) to stay informed about this transition. We will provide additional information as it becomes available.
If you have additional questions related to the platform transition, please use the appropriate contact channel.