Provider payment information
Important update: Claims runout closing
Medical claim payments via electronic funds transfer (EFT) and electronic remittance advice (ERAs) are issued through PNC Bank’s Claim Payments & Remittances (CPR) service, powered by ECHO Health.
As we bring claims run-out activities to a close, PNC ECHO is now the single source for all EFT and ERA registration and maintenance.
Providers should direct all EFT and ERA enrollments, changes, and updates directly to the PNC ECHO portal to ensure uninterrupted payment and remittance delivery.
EFT and ERA registration
To receive EFT and ERAs, providers must register directly with PNC ECHO.
PNC ECHO Provider Portal
All EFT and ERA setup and maintenance are completed online through ECHO Health using their Provider Portal.
Through this portal, providers can:
- Enroll in EFT
- Enroll in ERA
- Update banking information
- Modify remittance delivery preferences
Note: There are no additional forms to submit to Independence Blue Cross or Independence Administrators for EFT or ERA enrollment or changes.
Managing EFT and ERA information
Providers are responsible for maintaining accurate EFT and ERA information directly with PNC ECHO.
To make updates or changes:
Timely updates help prevent payment delays and remittance interruptions.
Support and assistance
For questions related to:
- EFT enrollment or changes
- ERA setup or delivery
- Payment routing or remittance access
Please contact PNC ECHO Provider Support using the resources available on their portal.